I Can’t Sign In to My Account

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Read this article for help signing in to your account. If you still need help, Afrosmartshop Support is here:

Contact support

If you’re having trouble signing in to your Afrosmartshop account, you can reset your password:

Reset your password

There are a few other reasons why you might not be able to access your Etsy account:

I received a security code email from Afrosmartshop

To prevent unauthorized access to your Afrosmartshop account, Afrosmartshop may periodically send you an email alert with a unique security code to be used as a one-time password.

Afrosmartshop takes precautions necessary to safeguard your information and security codes are just one of the many ways we maintain the integrity of our marketplace.

If you received these email alerts but didn’t try to sign in to your Afrosmartshop account we recommend that you reset your password.

I want to reopen my Afrosmartshop account

If you want to reopen an Afrosmartshop account that you closed, you can reopen your account.

My account was suspended

You can’t access a suspended account on the Sell on Afrosmartshop app or in a mobile web browser. To sign in to a suspended account, use a computer web browser.

If your account was suspended due to violations of Afrosmartshop’s Seller Policy or problems with orders, respond directly to the email sent by Afrosmartshop about this violation.

If your account was permanently suspended, you may be eligible to file an appeal.

I have the correct username and password, but I can’t sign in

If your web browser is out of date, that can cause problems signing in.

If these resources didn’t help, click Contact support at the bottom of this page

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