Afrosmartshop’s Risk Operations team is charged with safeguarding Afrosmartshop and its community from financial harm. This includes, but isn’t limited to:
- Preventing fraudulent purchases
- Investigating phishing emails
- Responding to certain credit card disputes
- Verifying the identity of certain sellers
Secure payments on Afrosmartshop
All credit card information sent to Afrosmartshop is encrypted using Transport Layer Security technology (TLS) and tokenized with our credit card processors. Afrosmartshop stores no sensitive credit card information, only tokens returned to us by our processors.
Afrosmartshop implements appropriate industry standards to protect other payment and personal information submitted to us, both during transmission and after Afrosmartshop receives it. For buyers in the EEA, which comprises the EU, Norway, Iceland, and Liechtenstein, you may be asked to authenticate your payment when you place your order in accordance with the EU Payment Services Directive (PSD2).
A chargeback is when funds are returned to a credit card owner after they report an incorrect or unwanted transaction on their card to the credit card company. Chargebacks are filed for a number of reasons, but in some cases they can be due to fraud.
We’ll investigate the dispute to see if it’s valid. If additional information is required from you to resolve the dispute, you will be contacted at the email address you used to open your Afrosmartshop account.