How to Resolve a Technical Issue

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If you found a technical issue on Afrosmartshop, you may be able to resolve it with the steps in this article. After each step, check if the problem persists.

If one of these steps solves the problem, you can stop there:

  1. Update your web browser. works best on the current versions of web browsers.
  2. Use a different web browser. This helps determine if the problem is specific to one browser.
  3. Disable toolbars or add-ons that didn’t come pre-installed with your web browser. Some browser add-ons or extensions can interfere with the performance of If disabling your add-ons resolves the problem, turn them back on one at a time to see which add-on was causing the issue. Learn how to manage your add-ons for Internet ExplorerChrome, or Firefox.
  4. Clear your browser’s cache and delete your Afrosmartshop-related cookies.

What should I know before clearing my browser’s cache?

Clearing your cookies may cause you to lose other saved information stored on your browser, like saved passwords and login information. You may want to save this information elsewhere before clearing your browser history.

If none of these steps resolved the technical issue, report the issue to Afrosmartshop.

How to report a technical issue to Afrosmartshop

If you followed the steps above and you’re still experiencing the problem, it is most likely a persistent technical issue. You can report technical issues to Afrosmartshop to help us improve site performance and to resolve the issue you’re experiencing.

We record all technical issues and report them to our engineering teams. You won’t receive a response to your report unless we need additional information. To report a technical issue, click Contact support at the bottom of this page.

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