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Account Privacy 2 articles

  • Someone Changed the Password on My Afrosmartshop Account 17
  • Privacy and Personal Information 9

Afrosmartshop Billing 1 article

  • Afrosmartshop Commission Rate 9

Buying on Afrosmartshop 26 articles

  • What is Afrosmartshop? 46
  • The Afrosmartshop App for Android 36
  • Why Was My Credit Card Declined During Checkout? 48
  • How to Remove an Item from Your Cart 20
  • Change the delivery address of my order 11
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Buying Safely 6 articles

  • COVID-19 Safety on Afrosmartshop 10
  • Tips for Buying Safely on Afrosmartshop 12
  • Credit Card Security Information 9
  • Update Your Browser 15
  • Scam and Phishing Emails 13
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Cart & Payment 8 articles

  • Why Was My Credit Card Declined During Checkout? 48
  • How to Remove an Item from Your Cart 20
  • I’m Having Trouble Checking Out 10
  • How to Check Out With SOFORT 9
  • Can’t Complete Payment on PayPal 10
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Checkout 5 articles

  • Why Was My Credit Card Declined During Checkout? 48
  • How to Remove an Item from Your Cart 20
  • I’m Having Trouble Checking Out 10
  • How to Check Out With SOFORT 9
  • Who Pays For Customs Fees? 10

Communicating with Buyers 1 article

  • Beginner’s Guide to Great Customer Service 9

Contacting Afrosmartshop 1 article

  • How to Report an Item or Shop 15

Contacting Afrosmartshop 1 article

  • Submitting Suggestions to Afrosmartshop 14

Finances 1 article

  • Afrosmartshop Commission Rate 9

General Assistance 3 articles

  • What is Afrosmartshop? 46
  • The Afrosmartshop App for Android 36
  • The Afrosmartshop App for iOS 9

Known Issues 2 articles

  • What Is a Known Issue? 12
  • How to Resolve a Technical Issue 8

My Products 1 article

  • Elligible Items on Afrosmartshop 22

Opening a Shop 3 articles

  • Beginner’s Guide to Selling on Afrosmartshop 21
  • After You Sell an Item 9
  • Beginner’s Guide to Great Customer Service 9

Orders & Returns 5 articles

  • Why Can’t I Find My Order in My Account? 26
  • What’s the Status of My Order? 12
  • How to Cancel an Order 17
  • How to Return or Exchange an Item on Afrosmartshop 36
  • When Can I Leave a Review or Report a Problem With an Order? 9

Payment Options 3 articles

  • Can’t Complete Payment on PayPal 10
  • Purchasing with Klarna Pay Later 37
  • What Payment Methods Can I Use to Check Out on Afrosmartshop? 9

Purchasing 9 articles

  • What is Afrosmartshop? 46
  • The Afrosmartshop App for Android 36
  • The Afrosmartshop App for iOS 9
  • How to Pay With PayPal 17
  • How to Check Out as a Guest on Afrosmartshop 7
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Selling with Afrosmartshop 7 articles

  • How to Report an Item or Shop 15
  • Service Level Standards 13
  • Afrosmartshop Commission Rate 9
  • Elligible Items on Afrosmartshop 22
  • Beginner’s Guide to Selling on Afrosmartshop 21
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Settings & Preferences 4 articles

  • Not Receiving Emails from Afrosmartshop 8
  • How to Change Your Password 35
  • Can I Permanently Delete My Afrosmarrtshop Account? 21
  • How Your Username, Shop Name, and Full Name Represent You 10

Shipping 4 articles

  • Change the delivery address of my order 11
  • What Is an Estimated Delivery Date? 12
  • Multiple Shipping Addresses 12
  • How to Track Your Afrosmartshop Order 16

Shop Management 5 articles

  • Service Level Standards 13
  • Elligible Items on Afrosmartshop 22
  • Beginner’s Guide to Selling on Afrosmartshop 21
  • After You Sell an Item 9
  • Beginner’s Guide to Great Customer Service 9

Shop Policies 2 articles

  • Service Level Standards 13
  • Elligible Items on Afrosmartshop 22

Shopping on Afrosmartshop 44 articles

  • What is Afrosmartshop? 46
  • The Afrosmartshop App for Android 36
  • Why Can’t I Find My Order in My Account? 26
  • Why Was My Credit Card Declined During Checkout? 48
  • How to Remove an Item from Your Cart 20
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Signing In 4 articles

  • I Can’t Sign In to My Account 130 8
  • Creating an Account on Afrosmartshop 15
  • Your Username 7
  • How to Reset Your Password 8

Your Afrosmart Account 13 articles

  • Not Receiving Emails from Afrosmartshop 8
  • How to Change Your Password 35
  • Can I Permanently Delete My Afrosmarrtshop Account? 21
  • How Your Username, Shop Name, and Full Name Represent You 10
  • I Can’t Sign In to My Account 130 8
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Your Afrosmart Account 1 article

  • How to Report an Item or Shop 15

Your Orders 5 articles

  • Why Can’t I Find My Order in My Account? 26
  • What’s the Status of My Order? 12
  • How to Cancel an Order 17
  • How to Return or Exchange an Item on Afrosmartshop 36
  • When Can I Leave a Review or Report a Problem With an Order? 9

About Afrosmartshop

Make Afro products accessible and affordable to the world.

Afrosmartshop is the global marketplace for products made in Africa. It’s home for organic, natural and unique handcrafted pieces right from commerce or artisans in Africa.

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