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Account Privacy 2 articles

  • Someone Changed the Password on My Afrosmartshop Account 15
  • Privacy and Personal Information 6

Afrosmartshop Billing 1 article

  • Afrosmartshop Commission Rate 8

Buying on Afrosmartshop 26 articles

  • What is Afrosmartshop? 43
  • The Afrosmartshop App for Android 24
  • Why Was My Credit Card Declined During Checkout? 29
  • How to Remove an Item from Your Cart 9
  • Change the delivery address of my order 9
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Buying Safely 6 articles

  • COVID-19 Safety on Afrosmartshop 7
  • Tips for Buying Safely on Afrosmartshop 6
  • Credit Card Security Information 7
  • Update Your Browser 9
  • Scam and Phishing Emails 9
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Cart & Payment 8 articles

  • Why Was My Credit Card Declined During Checkout? 29
  • How to Remove an Item from Your Cart 9
  • I’m Having Trouble Checking Out 8
  • How to Check Out With SOFORT 8
  • Can’t Complete Payment on PayPal 9
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Checkout 5 articles

  • Why Was My Credit Card Declined During Checkout? 29
  • How to Remove an Item from Your Cart 9
  • I’m Having Trouble Checking Out 8
  • How to Check Out With SOFORT 8
  • Who Pays For Customs Fees? 7

Communicating with Buyers 1 article

  • Beginner’s Guide to Great Customer Service 6

Contacting Afrosmartshop 1 article

  • Submitting Suggestions to Afrosmartshop 8

Contacting Afrosmartshop 1 article

  • How to Report an Item or Shop 11

Finances 1 article

  • Afrosmartshop Commission Rate 8

General Assistance 3 articles

  • What is Afrosmartshop? 43
  • The Afrosmartshop App for Android 24
  • The Afrosmartshop App for iOS 5

Known Issues 2 articles

  • What Is a Known Issue? 12
  • How to Resolve a Technical Issue 6

My Products 1 article

  • Elligible Items on Afrosmartshop 8

Opening a Shop 3 articles

  • Beginner’s Guide to Selling on Afrosmartshop 4
  • After You Sell an Item 5
  • Beginner’s Guide to Great Customer Service 6

Orders & Returns 5 articles

  • Why Can’t I Find My Order in My Account? 14
  • What’s the Status of My Order? 7
  • How to Cancel an Order 10
  • How to Return or Exchange an Item on Afrosmartshop 6
  • When Can I Leave a Review or Report a Problem With an Order? 9

Payment Options 3 articles

  • Can’t Complete Payment on PayPal 9
  • Purchasing with Klarna Pay Later 12
  • What Payment Methods Can I Use to Check Out on Afrosmartshop? 5

Purchasing 9 articles

  • What is Afrosmartshop? 43
  • The Afrosmartshop App for Android 24
  • The Afrosmartshop App for iOS 5
  • How to Pay With PayPal 13
  • How to Check Out as a Guest on Afrosmartshop 7
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Selling with Afrosmartshop 7 articles

  • How to Report an Item or Shop 11
  • Service Level Standards 7
  • Afrosmartshop Commission Rate 8
  • Elligible Items on Afrosmartshop 8
  • Beginner’s Guide to Selling on Afrosmartshop 4
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Settings & Preferences 4 articles

  • Not Receiving Emails from Afrosmartshop 7
  • How to Change Your Password 31
  • Can I Permanently Delete My Afrosmarrtshop Account? 10
  • How Your Username, Shop Name, and Full Name Represent You 6

Shipping 4 articles

  • Change the delivery address of my order 9
  • What Is an Estimated Delivery Date? 10
  • Multiple Shipping Addresses 12
  • How to Track Your Afrosmartshop Order 10

Shop Management 5 articles

  • Service Level Standards 7
  • Elligible Items on Afrosmartshop 8
  • Beginner’s Guide to Selling on Afrosmartshop 4
  • After You Sell an Item 5
  • Beginner’s Guide to Great Customer Service 6

Shop Policies 2 articles

  • Service Level Standards 7
  • Elligible Items on Afrosmartshop 8

Shopping on Afrosmartshop 44 articles

  • What is Afrosmartshop? 43
  • The Afrosmartshop App for Android 24
  • Why Can’t I Find My Order in My Account? 14
  • Why Was My Credit Card Declined During Checkout? 29
  • How to Remove an Item from Your Cart 9
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Signing In 4 articles

  • I Can’t Sign In to My Account 60 5
  • Creating an Account on Afrosmartshop 9
  • Your Username 7
  • How to Reset Your Password 8

Your Afrosmart Account 13 articles

  • Not Receiving Emails from Afrosmartshop 7
  • How to Change Your Password 31
  • Can I Permanently Delete My Afrosmarrtshop Account? 10
  • How Your Username, Shop Name, and Full Name Represent You 6
  • I Can’t Sign In to My Account 60 5
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Your Afrosmart Account 1 article

  • How to Report an Item or Shop 11

Your Orders 5 articles

  • Why Can’t I Find My Order in My Account? 14
  • What’s the Status of My Order? 7
  • How to Cancel an Order 10
  • How to Return or Exchange an Item on Afrosmartshop 6
  • When Can I Leave a Review or Report a Problem With an Order? 9

About Afrosmartshop

Make Afro products accessible and affordable to the world.

Afrosmartshop is the global marketplace for products made in Africa. It’s home for organic, natural and unique handcrafted pieces right from commerce or artisans in Africa.

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